Return Policy
Refund & Return Policy — NoteMyDate.com
Your satisfaction is our priority. This policy outlines the conditions under which you can request a return, exchange, or refund for your order.
If We Are Unable to Find Your Note
Our service is a dedicated hunt for a specific, rare item. While we maintain a high success rate, there are rare occasions where a note with your requested serial number cannot be sourced within our processing window.
- In such an event, we will notify you immediately via email.
- Your order will be cancelled, and you will receive a full refund to your original payment method, typically within 5–7 business days of the cancellation notice.
When You Can Return or Exchange
We accept returns or exchanges only in the following specific cases:
- Wrong product delivered: The note(s) you received do not match the serial number or details of your order.
- Damaged product: The product arrives in a physically damaged condition.
- Defective packaging: The protective packaging is compromised in a way that impacts the product’s safety and condition.
Refund Policy
If your return request is approved based on the conditions above, you will be eligible for a full refund of your order amount. Refunds will be processed to your original payment method within a maximum of 30 days from the date your return is approved.
Exchange Policy
If the delivered product is wrong, damaged, or defective, we will provide an exchange free of cost. We will do our best to find a replacement note with the same specifications. No additional charges will be applied for shipping or processing the exchange.
Timeframe for Requests
All return or exchange requests must be raised within 5 days of the delivery date. Requests made after this period will not be entertained.
Mandatory Proof: Unboxing Video
To process any claim for a return, refund, or exchange, you must provide a clear, unedited unboxing video showing the sealed package being opened for the first time and clearly displaying the product and any alleged damage or issue. This is a strict requirement to help us verify claims and prevent misuse. Without a valid unboxing video, claims will not be accepted.
Return Shipping
If your return or exchange is approved, the cost of return shipping is our responsibility. We will provide instructions on how to return the item to us at no charge to you.
Non-Returnable / Non-Refundable Cases
Returns, refunds, or exchanges are not eligible in the following situations:
- The product delivered is correct as per the order details you provided.
- Minor variations in the currency note’s condition, printing, or ink. As these are genuine notes, natural variations are expected.
- Change of mind after purchase.
- Any request made without a proper unboxing video as proof.
How to Raise a Request
If you believe your order is eligible for a return or exchange:
- Email us at hello@notemydate.com within 5 days of delivery.
- Include your Order Number, the Unboxing Video, and a clear description of the issue.
- Our support team will review your request and guide you through the next steps.
Contact
Email: hello@notemydate.com
Phone: +91 78389 86888
